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INDUSTRIES WE WORK WITH

HR & Compliance for

NDIS Providers

From SCHADS Award compliance and worker screening to participant safety and NDIS Quality Standards we help service providers protect their people.

WHAT WE SOLVE

HR challenges unique to

NDIS providers

We understand the intersection of disability support, heavy regulation, and the human cost of getting compliance wrong.

SCHADS Award Compliance

The Social, Community, Home Care and Disability Services Award is one of the most complex Modern Awards. We ensure your classifications, shift allowances, sleepover rates, and penalty rates are correct protecting you from underpayment claims.

NDIS Practice
Standards

NDIS providers must meet rigorous quality and safeguard standards. We help you align your HR policies, worker screening, and incident management with NDIS Practice Standards and the NDIS Code of Conduct.

Worker Screening & Checks

NDIS worker screening checks are mandatory for risk-assessed roles. We build streamlined onboarding and verification processes to ensure every team member is cleared before they work with participants.

Training, Licences & Competency

Forklift licences, high-risk work tickets, machinery certifications, and internal competency assessments expire and need tracking. We build systems that keep every operator qualified, compliant, and safe.

THE INDUSTRY

People first compliance for NDIS providers

The NDIS is one of Australia’s most heavily regulated social sectors. Providers must navigate the SCHADS Award, NDIS Practice Standards, worker screening requirements, and continuous quality auditing.

CLM Solutions works with disability support providers, allied health practices, and NDIS-registered organisations to build HR and compliance systems that meet regulator expectations, protect participant safety, and support the wellbeing of your workforce.

What we Cover

  • Award interpretation

  • NDIS Practice Standards policy mapping and gap analysis

  • Establish pre-employment workflows ensuring NDIS Worker Screening Checks (NWSC) and Working with Children Checks (WWCC) are verified before placement.

  • Credential expiry tracking

  • Rostering & Allowance Optimisation, ensure rosters comply with minimum engagement rules, split shifts, travel time, broken shifts, and sleepover allowances.

  • Employee relations, performance management and HR advice  

  • Looking for hassle-free payroll support? We’ve partnered with payroll specialists who live and breathe the SCHADS Award, taking the stress out of split shifts, allowances.

THE INDUSTRY

NDIS providers face increasing scrutiny from regulators, participants, and the media

The NDIS Quality and Safeguards Commission is actively auditing providers for compliance with Practice Standards, worker screening, incident reporting, and participant safeguarding. The providers that thrive are the ones that build compliance into their culture — not just their paperwork.

Top 0

Disability support services consistently rank in the top 3 sectors investigated by the Fair Work Ombudsman for wage non-compliance, alongside hospitality and fast food.

0%

FWO targeted audits of disability and home care providers found that 74% of audited providers were non-compliant with workplace laws, with the majority of breaches relating directly to underpayment of wages, incorrect penalty rates, or missing allowances.

Data Fair Work Ombudsman (FWO) National Health Care and Social Assistance Campaign Report.

why Choose CLM solutions

HR support that understands NDIS

NDIS HR Specialist

A specialist HR team that understands the NDIS workforce!

From family-run operations to national organisations, our NDIS HR specialist support the full employee lifecycle across a combined workforce of over 1,000 staff.

Whether you are onboarding your first support worker or restructuring a multi-state team, we combine deep SCHADS Award expertise with a people-first approach. We streamline and automate your HR compliance, enhance employee engagement, and help you navigate constantly evolving state and service-level regulations with confidence.

HR SOLUTION PACKAGES

Flexible Packages for NDIS Providers

Whether you're a startup, growing enterprise, or established company, we have the right HR solution for your needs.

Gap Analysis & Compliance Audit

Our audit review provides a thorough gap analysis of your core HR documentation including existing workplace policies, operational procedures, and employment contracts. We evaluate your current frameworks against the latest NDIS Quality and Safeguards requirements to pinpoint vulnerabilities, clarify operational expectations, and update non-compliant terms.

Timeline: 2–3 weeks

One-time project

  • Award Interpretation – review of SCHADS pay rates, allowances, and entitlements against your actual rosters

  • Policy Review – audit of existing policies, procedures, and employment contracts for NDIS Practice Standards compliance

  • Employee Tracking Methods – evaluation of timekeeping, rostering, and record-keeping systems for SCHADS roles

  • Compliance Report – documented findings with prioritised recommendations and a realistic action plan

  • We provide a custom plan for any urgent gaps or areas that need improvement.

Most Popular

Internal HR Partnership

More than a consultant, a teammate. We integrate directly into your leadership structure to own the heavy lifting of HR compliance, strategy, and administrative complexity.

  • Embedded HR Support: Dedicated HR advice and support integrated directly into your operations (acting as your internal HR contact).

  • Coordinating Probation Reviews

  • HR policy development and review

  • Full employee lifecycle – onboarding, training & offboarding

  • Employee issues, meetings, terminations

  • Dedicated HR Business Partner

  • Credential & Verification Tracking Management: Active oversight of worker screening, WWCC, First Aid, CPR, and insurance expiry workflows.

On-Demand & Generalist HR Support

Navigating day-to-day employment issues shouldn't take you away from running your business. Our ad-hoc HR support gives you direct access to experienced advice and practical solutions precisely when you need them—without the overhead of an in-house HR department.

  • One-off employment contract drafting or review

  • Award interpretation and pay rate checks

  • Urgent disciplinary, investigation, or termination guidance

  • Single policy drafting or review

  • Casual conversion and minimum engagement advice

WHY COMBINE HR & PAYROLL

Fewer gaps, faster decisions, stronger compliance

When HR advice and payroll execution are aligned, NDIS providers stop chasing disconnected answers and start running a cleaner, safer operation.

Need payroll support?

We have partnered with a specialist provider who works with NDIS and allied health providers to take the HR and payroll stress out of your business — so you can stay focused on delivering quality care.

  • Weekly bookkeeping and bank reconciliations

  • Accounts receivable and payable management

  • Payroll and STP lodgements under the SCHADS Award

  • BAS and IAS preparation and lodgement

One aligned team

No more bouncing between your HR adviser and your bookkeeper. We speak the same language, so employment changes flow straight into payroll settings and vice versa.

Compliance by design

SCHADS classifications, allowances, and penalty rates are interpreted once and applied consistently across contracts, policies, and pay runs — reducing underpayment risk.

Issues resolved faster

A rostering question, a termination, or an audit request can involve both HR and payroll. With an integrated approach, you get one clear answer instead of conflicting advice.

GET STARTED

Ready to strengthen your HR compliance ?

Whether you are a sole provider just registered with the NDIS or a growing organisation with multiple support coordinators, we have HR and compliance support that fits how you work.